So, a few weeks ago I told you about the plight of Jo, an employee at the House (where I work), whose hard drive in her laptop died. Her data was unrecoverable, and she decided to go to a data recovery specialist. I told you as a lesson in the importance of backing up. But that wasn’t quite the end of her story. Here’s what happened next… Continue Reading
So, my dad bought a computer the other day for the household. A new desktop from Aldi. And I know what you’re thinking, “Can’t be any good if it came from Aldi,” but that’s not true, and it’s also not the point. The point is that it came with something few other computers (particularly desktops) come with: A manual. Now, to a computer “expert” like you or me, that may not seem like much but to someone whose never used a computer before or is unfamiliar with how to resolve issues, this is pretty handy. And it made me wonder, why don’t more computers come with a manual? Continue Reading
So, IT Support can be a tricky and complicated thing. But not always, and it doesn’t have to be. Before you try anything, you need to look to the golden rule of IT Support: Have You Tried Turning It Off And On Again? Or HYTTIOAOA?
So, a client came in the other day, saying that he couldn’t find a document that he had opened up from the internet, edited and then hit save. He hadn’t chosen where to save it, and had just assumed that it would be in his Documents folder. It wasn’t it was lost in the great labyrinth known as the Temporary Internet Files. I had a lot of trouble finding out how to get to them, even know I had had no trouble finding them previously in XP, because there was no clear, simple how-to on the internet. So here’s one for everyone else.
Nitemice 