
So, all year, I’ve been dealing with Dell; their computers, their Pro Support, their technicians. And from my experience, I’ve learnt many things, so I’m going to share with you as many of the tips and tricks that I’ve picked up as I can.

So, all year, I’ve been dealing with Dell; their computers, their Pro Support, their technicians. And from my experience, I’ve learnt many things, so I’m going to share with you as many of the tips and tricks that I’ve picked up as I can.
So, a while back, an employee came into IT Support with two external hard drives because they needed help copying some data across. She started telling us that she wanted this and that “copied onto Betsy,” and she needed “Oscar reformatted to work with Mac”. After a few moments, we realised that she was referring to her hard drives by name, as if they were people. Mr Chief and the Professor both thought it was quite strange and funny, but I kind of thought it was totally reasonable. And this got me thinking about what people name their devices and why. Continue Reading
So, a few weeks ago I told you about the plight of Jo, an employee at the House (where I work), whose hard drive in her laptop died. Her data was unrecoverable, and she decided to go to a data recovery specialist. I told you as a lesson in the importance of backing up. But that wasn’t quite the end of her story. Here’s what happened next… Continue Reading
So, my household recently bought a new NAS (Network Attached Storage) drive to replace the one we currently have, as it has been playing up. I’m pretty excited about it because the new one is a more professional type with 2 bays for hard drives. However, this leaves us with the somewhat immense task of actually setting it all up, and copying our data from the current NAS to the new NAS. Continue Reading
So, I’ve been working at the House (my codename for my employer) for a bit over a month now, and I’m finally getting into the routine of it all. Continue Reading