Because users are often unpredictable, admins like to restrict how much control and access they have on their devices. However, when deploying a new set of devices, the significant question of “How much control or freedom should we give the users?” doesn’t seem to get enough consideration. For some network administrators, and for some end users, this question may seem to have a simple answer, but once you’re considering hundreds of different devices, and/or hundreds of different users, it becomes a big, complex conundrum. It is a matter of serious consequence for your system and network security, as well as device usability and user satisfaction.
Discussional
Because it was Australia Day yesterday, and I’ve been busy this week and hadn’t written a blog post yet, I went back and read what I wrote this time last year. And other than being amazed at how well written it was, I was shocked by how disconnected I had become with its themes over the course of a year.
Because you end up with all sorts of problems if you don’t know what you’re doing. “You shouldn’t use technology that you don’t understand.” At first glance, this stance doesn’t sound unreasonable. In fact, it seems totally logical. How can you use something if you don’t understand it? However, when you start to think about what it is to “understand” something, you realise that it’s not that simple. Continue Reading

A friendly pair of machines
So, this week was the last week of my traineeship. It’s all over now. This year really has been such a good experience, in so many ways. Not only did I get to try out working in IT, but I got practical experience in a range of areas, I got a qualification to go with it, and I had a generally good time doing it. I’m really happy that I did it and proud that I got through the Cert 3, and I think what I’ve learnt this year will serve me well going into the future.
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So, for most of this year, I’ve had an iPad on loan from the House, so that I could share in the iPad experience, and better support them. Now that the year, and my traineeship, is nearly over, I have to hand it back and I’m left with a few questions: Was the iPad actually any good? Did I actually use it? Am I going to miss it? Do I want to buy one, now that I’m not going to have this one anymore? Continue Reading
So, for the last few years, I’ve been creating these little time capsules for myself. A month or two after my birthday, I’d write a bit of a letter to myself just jotting down a few ideas about the future, then I’d collate a bunch of random documents, clippings and any other little object that’d fit in an envelope with the letter, and I’d seal it up and put it away to open in a year or so. Often I’d forget about them, but when I eventually found them again, I’d read the latest one, critique it and write a new one for the next year. This year, I decided to formalise the process, and step it up a bit. I wrote a list of questions that I can use year after year, but also can add to (or remove from if the questions become really irrelevant). I’m calling it the Longitudinal Study of Me, and I was thinking you may want to try it too.
So, a while back, an employee came into IT Support with two external hard drives because they needed help copying some data across. She started telling us that she wanted this and that “copied onto Betsy,” and she needed “Oscar reformatted to work with Mac”. After a few moments, we realised that she was referring to her hard drives by name, as if they were people. Mr Chief and the Professor both thought it was quite strange and funny, but I kind of thought it was totally reasonable. And this got me thinking about what people name their devices and why. Continue Reading
So, there’s been Supanova, Armageddon and Oz Comic-Con ( I didn’t get to go to that) this year, and in essence they’re all the same. They’re a weekend-long occasion where a bunch of geeky guys and gals gather together, often in costume, to share their love of comics, anime, TV shows, movies and general pop culture. It’s a commercial event, so there’s always tonnes of stuff to buy, but also things to see and do. In short, it’s great fun. Yesterday I went to the Armageddon Expo, a pop culture and comic convention, with the same friends that came to Supanova. And following the trend, it was quite similar in some way to Supanova, but also quite different. Continue Reading
So, the week before last Apple released its new iPhone, along with an update to its IOS operating system. On the same day, Mr Chief finally, after months of trial and error, worked out how to get Apple Push Notifications to work from within the House’s network. And now, I’m going to give you the information he would have loved to have had at the start of all this trouble. Continue Reading
So, a few weeks ago I told you about the plight of Jo, an employee at the House (where I work), whose hard drive in her laptop died. Her data was unrecoverable, and she decided to go to a data recovery specialist. I told you as a lesson in the importance of backing up. But that wasn’t quite the end of her story. Here’s what happened next… Continue Reading







